Refund policy
- Return/Exchange requests must be made within 30 days of receipt of order.
- All returns/exchanges must be in original packaging, unused and in saleable condition. We are not responsible for any damage that is causedby your dog to any of the merchandise. We cannot honor returns or exchanges for any merchandise that has been used or is not in its original new condition.
- If an item arrives damaged or defective you must contact us within 48 hours of receipt. If the box appears damaged upon receipt, do not sign for or accept it and it will be returned to us. We will send an exchange or credit you for the item. (Note: Credit issued good up to 1 year from date of original purchase)
- You must contact us within 30 days of order placement if your item has not arrived. We will not be held responsible for notifications after that time.
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Shipping costs are determined by the total weight of the order and by the shipping method selected. Your total shipping charges will be displayed on the Checkout page, prior to submitting your order.
Estimated shipping charges will be displayed in your Shopping Cart after you have signed in to your registered online account. Final shipping charges will be displayedduring Checkout, once a shipping address has been entered and a shipping method has been selected. For all other customers, the Shipping cost will be displayed in Checkout once the Shipping Address is entered and the Shipping Method selected. Shipping to Alaska, Hawaii, Puerto Rico, the Virgin Islands or P.O. Boxes will result in a surcharge. This is based on your default shipping address.
- Everyday Free Shipping on $100
Free Standard Shipping automatically applies to your qualifying minimum online purchase subtotal of $100. No promotion code necessary. Subtotal refers to amount of order before taxes and shipping. All Free Shipping is basedon Standard Shipping rates. P.O. Boxes, Alaska/Hawaii are based on USPS Priority Mail.
- Shipping and handling charges are not refundable.
- NOTE: Due to strict health regulations, carriers cannot be returned/exchanged.
- NOTE: Due to strict health regulations, beds cannot be returned/exchanged.
- For your security, please return your items with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Please be advised that until there is proof that we have received your merchandise, it is your property. Dolly pet is not responsible for items damaged or lost in transit.
- Any item returned without a Return Authorization will NOT be processed and will be returned to the customer at customer's own expense and/or additional restocking fee of 50% will be incurred.
July 4 event
Special offer
- 40% off entire order
- No minimum purchase requirement
- For Email subscribers
- One use per customer
- Can’t combine with other discounts
- Active from June 12 to July 5